Identifood

Support

Something not working? One of these usually fixes it. Still stuck? Send us a message.

A dish came back wrong

Open the dish and tap Something wrong? Tell us. It comes straight to us with the dish attached. A photo can't see the kitchen, so always ask about your allergens before you eat.

My food card is in the wrong language

Open the Card tab and pick the language. Identifood suggests the language of the country you're in, and you can change it any time.

I have no signal

Take the photo anyway. It waits on your phone and is read as soon as you're back online. Your food card and emergency card work with no signal.

Change or cancel my plan

In the app, go to Settings → Manage subscription, or on your iPhone open Settings → your name → Subscriptions. Bought on a new phone? Tap Restore purchases.

Delete my account

In the app, go to Settings → Delete account. It erases your account, your food card and your messages to us.

Contact us

Tell us what's happening. You'll get a private link to your conversation, where our reply appears. Fields marked * are required.

Optional. Only used if you lose your conversation link and we need to reach you.

Already have Identifood? You can also message us from inside the app: Settings → Contact us.